Overview

Vision

Safe, clean, reliable, on-time, courteous service dedicated to providing Los Angeles County with a world class transportation system

Mission

Metro is responsible for the continuous improvement of an efficient and effective transportation system for Los Angeles County

Values

Safety:  We commit to ensure that our employees, passengers and the general public’s safety is always our first consideration.

Service Excellence:  We commit to provide safe, clean, reliable, on-time, courteous service for our clients and customers.

Workforce Development:  We commit to make Metro a learning organization that attracts, develops, motivates and retains a world class workforce.

Fiscal Responsibility:  We commit to manage every tax payer and customer-generated dollar as if it were coming from our own pocket.

Innovation and Technology:  We commit to actively participate in identifying best practices for continuous improvement.

Sustainability:  We commit to reduce, re-use and recycle all internal resources and reduce green house gas emissions.

Integrity:  We commit to rely on the professional ethics and honesty of every Metro employee.

Teamwork:  We commit to actively blend our individual talents to achieve world-class performance and service.

Core Business Goals

Goal 1:   Improve transit services.

Goal 2:   Deliver quality capital projects on time and within budget.

Goal 3:   Exercise fiscal responsibility.

Goal 4:   Provide leadership for the region’s mobility agenda.

Goal 5:   Develop an effective and efficient workforce.

Goal 6:   Secure local, state and federal funding.

Goal 7:   Maintain open lines of communication.

Goal 8:   Enhance a safety-conscious culture with employees contractors and customers.

Goal 9:   Sustain the environment with energy efficiency and reduce greenhouse gas emissions.