Home > News & Media Now > Facts at a Glance
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Statistics |
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Bus Stops |
15,967 |
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Square Miles in Service Area |
1,433 |
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Number of Bus Routes |
191 |
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Bus Fleet |
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Total Metro Fleet |
2,635 |
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Diesel Powered |
129 |
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CNG (Compressed Natural Gas Powered) |
2,506 |
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Buses leased to independent companies under contract to provide service on Metro routes |
173 |
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Buses in Service / Average Weekday (Includes contracted service) |
2,261 |
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Estimates as of January 2010 |
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Average Weekday Boardings |
1,012,365 |
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Average Saturday Boardings |
718,608 |
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Average Sunday Boardings |
502,465 |
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Annual Boarding FY2009 |
365,910,038 |
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Statistics: |
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Opened |
1990 |
1995 |
Union Station 1993 Wilshire/ Western 1996 Hollywood 1999 North Hollywood 2000 |
July 26, 2003 Eastside Extension |
Oct. 29, 2005 |
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Average Weekday Boardings |
70,583 |
35,536 |
139,409 |
28,227 |
*Metro Orange Line ridership now included in Metro Bus ridership numbers |
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Average Saturday Boardings |
54,873 |
20,636 |
94,338 |
22,974 |
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Average Sunday Boardings |
45,957 |
17,893 |
76,769 |
22,668 |
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Total Annual Boarding FY2009 |
26.26 million* |
12.26 million* |
46.89 million* |
7.51 million* |
7.19 million* |
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Miles |
22 |
20 |
17.4 |
19.7 |
14 |
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Total Rail Miles in Service |
79.1 |
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Stations |
22 |
14 |
16 |
21 |
13 |
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Number of rail cars, buses in fleet |
69 |
34 |
104 |
43 |
30 |
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Cost of system |
$877 million |
$718 million |
$4.5 billion |
$1.8 billion |
$330 million |
* Preliminary figures
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Estimates as of January 2010 |
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Average Weekday Boardings |
273,755 |
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Average Saturday Boardings |
192,821 |
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Average Sunday Boardings |
163,287 |
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Estimates as of January 2010 |
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Average Weekday Boardings |
1,286,120 |
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Average Saturday Boardings |
911,429 |
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Average Sunday Boardings |
665,752 |
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Operations |
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Operators |
4,525 |
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Mechanics and Maintenance |
2,100 |
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Clerks |
695 |
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Bus and Rail Transportation and Maintenance Supervisors |
604 |
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Security Guards |
78 |
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Metro full-time staff (Bus and Rail) |
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Represented Employees |
8,002 |
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Non-represented Employees |
1,212 |
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Total full-time staff |
9,214 |
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Under contract with Metro, the Los Angeles Sheriffs Department (LASD) provide Metro Rail security and patrol all Metro Buses operating within the County of Los Angeles |
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Length in miles |
219 |
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Lane Miles (Both directions, each lane) |
425 |
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Metro fund programmed for HOV Lanes since 1991 |
$2.7 billion |
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Metro funds development of High Occupancy Vehicle [HOV] or Car Pool Lanes in cooperation with Caltrans. |
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Metro helps fund bicycle routes in Los Angeles County |
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Bike Routes |
520 miles |
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Bike Lanes |
481 miles |
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Bike Paths |
251 miles |
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Number of Tow Trucks on Patrol |
152 |
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Annual Budge |
$27 million |
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Number of Freeway Miles Served |
450 |
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Number of Tow Truck Beats |
41 |
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Average Number of Motorists Assisted per Month |
25,000 |
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Number of Motorists Assisted Annually |
300,000 |
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Resources |
$ in Millions |
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Passenger Fares & Advertising |
363 |
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Prop A – Cent Sales Tax |
646 |
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Prop C – Cent Sales Tax |
935 |
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Measure R - Sales Tax |
151 |
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Federal Grants |
781 |
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State Grants |
759 |
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Interest Income/Bonds |
8 |
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Other Local Revenue |
184 |
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Total Resources |
$3,827 |
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Expenses |
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Bus Operations |
965 |
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Orange Line Operations |
24 |
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Blue Line Operations |
68 |
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Red Line Operations |
91 |
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Green Line Operations |
44 |
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Gold Line Operations |
62 |
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Metrolink Operations (Metro portion) |
71 |
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Bus Capital |
365 |
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Rail Capital |
48 |
| Rail Rehabilitation Capital | 37 |
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Major Rail Construction |
313 |
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Debt Service and Other Projects |
329 |
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Municipal Operation and Paratransit |
306 |
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Local Sales Tax Return |
322 |
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Streets and Highways |
667 |
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Other Projects |
115 |
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Total Expenses |
$3,827 |
February 24, 2010 - Compiled and Updated by Rick Jager, Media Relations
Metro conducts annual customer satisfaction surveys to help improve its service quality. From safety and cleanliness to friendly service and on-time performance, read the latest 2009 Customer Satisfaction Survey and find out what our customers are saying about Metro.
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Introduction | ![]() |
General & Saftey |
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Service & Amenitites | ![]() |
Customer Information |
| AGREE | DISAGREE | |||
| 1. Generally speaking, I am satisfied with Metro | 48% | 37% | 9% | 6% |
| 2. THIS bus/train is generally on time (within 5 mins) | 38% | 38% | 15% | 9% |
| 3. THIS bus/train is generally clean | 38% | 39% | 16% | 8% |
| 4. THIS bus's/train's stops are generally clean | 33% | 38% | 19% | 10% |
| 5. THIS bus/train has adequate emergency info available | 40% | 42% | 13% | 6% |
| YES | NO | |||
| 6. Is Metro Bus/Rail service better now than last year? | 79% | 21% | ||
| 7. Do you normally have a seat for THIS trip? | 84% | 16% | ||
| 8. Has THIS bus/train broken down in the last month? | 23% | 77% | ||
| 9. Is graffiti usually a problem on THIS bus/train? | 39% | 61% | ||
| 10. Do you have a working cell phone with you on this bus/train? | 68% | 32% | ||
| a. If yes, can you browse the internet? | 55% (37%) | 45% (31%) | ||
| 11. Have you visited Metro.net in the last six months? | 42% | 58% | ||
| 12. Do you use Metro Bus/Rail primarily to commute to/form work? | 80% | 20% | ||
| 13. Did you have a car available to make THIS trip? | 28% | 72% | ||
| 14. Is it easy to find and purchase Metro passes? | 80% | 20% | ||
| 15. Are you aware of the new re-loadable TAP card? | 83% | 17% | ||
| 16. Did you use a TAP card for THIS trip? | 53% | 47% | ||
| 17. Do you prefer using TAP card over paper passes and token fare types? | 70% | 30% |
| 18. What fare did you use on the FIRST METRO BUS/TRAIN of this one-way trip? (Check only one) | ||
| Day Pass: 20% | College Student Pass: 4% | |
| Token: 7% | Reg. Weekly Pass: 9% | K-12 Student Pass: 6% |
| One-Way Cash: 25% | EZ Transit Pass: 5% | Trans. From Muni: 1% |
| Reg. Month Pass: 16% | Senior/Disabled Pass: 7% | Trans. From Metrolink.: 1% |
| 19. How many days a week do you usually ride Metro? | ||||
| 5+ Days | 3-4 Days | 1-2 Days | <1 Day | First Time |
| 71% | 18% | 7% | 2% | 1% |
| 20. How many years have you been riding Metro? | ||||
| Less than one | 1-2 Years | 3-4 Years | 5+ Years | |
| 11% | 17% | 17% | 55% | |
| YES | NO | |||||
| 21. Do you have to transfer to complete THIS one-way trip? | 57% | 43% | ||||
| a. If yes, are you connecting buses/train scheduled to come within 15 minutes? |
78%(45%) | 22%(13%) | ||||
| 22. Are your household's annual earnings more than & $26,000? |
31% | 69% | ||||
| 23. You are: | |||||
| Latino | Black | White | Asian/Pac. Is. | Amer. Indian | Other |
| 58% | 19% | 9% | 9% | 1% | 4% |
| 24. You are: | |||||
| Male | Female | ||||
| 49% | 51% | ||||
| 25. You are: | |||||
| Younger than 18 | 18-22 | 23-49 | 50-64 | 64 or older | |
| 9% | 17% | 52% | 18% | 5% | |